The TV was on and the room was clearly in use. He asked me to verify my credit card a couple of times, had my reservation clipped to another person's ID and snapped at me when I asked if my dog was listed on the reservation. I went in to get my room set up, and the employee behind the desk was dressed in a hooded sweatshirt, seemed disoriented and definitely didn't know what he was doing. We had a reservation in advance and all we wanted to do was check in and rest. Louis, it was pretty late, and cold and we were exhausted. Louis, 12 hours with our pet dog in the car.

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